> ## Documentation Index
> Fetch the complete documentation index at: https://absentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing settings

> Manage your absentify subscription, review seat usage, update payment information, download invoices, and change your plan from the Billing page.

The **Billing** page under **Settings** lets you manage your subscription, review seat usage, update payment information and download invoices. A **View plans** button in the page header takes you directly to the [Upgrade](/docs/en/roles/hr_admins/settings/upgrade) page.

<Info>
  If you're an administrator but cannot see the **Billing** section, it's likely that you do not have the appropriate [billing access rights](/docs/en/roles/hr_admins/settings/users/edit/access-permissions#administrator-permissions). Please contact your workspace administrator with billing permissions to request access or to make any necessary changes.
</Info>

***

## Plan overview

At the top of the page you see a plan card that summarizes your subscription:

* **Plan name and status** — e.g. *Essentials plan · Active*. If the subscription is canceled, paused, past due or pending activation, a colored status badge and an explanation banner are shown.
* **Seats** — the number of seats currently billed.
* **Per seat / month** — the normalized per-seat cost regardless of billing cycle.
* **Started on** / **Next renewal** — key dates for your subscription.
* **Total per month** (or *per year* / *per period*) — the recurring amount for the current cycle.

From this card you can select **Change plan** to switch plans, or **Edit billing info** to update your company details and billing address.

If you are on a monthly plan, a hint below the total shows how much you could save by switching to annual billing.

***

## Seat usage

Below the plan card, the **seat usage** section shows who counts toward your billed seats:

* **Active**, **Inactive**, **Archived** and **Reserved** members are all included.
* If your plan has a minimum seat count, reserved seats are shown separately and a tooltip explains the minimum.
* **Pending sync** members are users who have been added but are not yet reflected in your subscription. They will be included at the next daily seat-count sync and billed on the following invoice.

A **Manage users** link takes you to the user list so you can delete users you no longer need — archiving alone does not reduce the seat count.

### Next seat-count sync

absentify syncs your seat count with Paddle once a day. The Billing page shows whether the next sync happens **today** or **tomorrow** along with the scheduled time in your time zone. Changes you make to users will be reflected on your next invoice or, if Paddle's per-seat charge threshold is reached, in the very next sync.

***

## Active add-ons

If your plan includes add-ons — such as **Early Bird**, extra **Departments**, extra **Calendar Sync** slots or **Multi-approver** — they are listed as badges below the seat-usage section.

***

## Discounts

When a discount is active on your subscription a green banner appears showing:

* The discount value (percentage, flat amount, or per-seat amount).
* How many billing periods remain, or whether it is one-time only.
* The expiration date, if applicable.

***

## Scheduled changes

If a pause or resume has been scheduled for your subscription, a banner at the top of the page shows the type of change and the date it will take effect.

***

## Payment details

The **Payment details** section shows:

* **Next invoice** — the date and the number of days until your next charge.
* A cost breakdown: **Subtotal**, **Tax** (with rate if applicable), **Discount** (if any) and **Total**.
* An **Edit billing info** button to update your billing address or company details, and a link to update your payment method via Paddle's self-service portal.

***

## Billing history

The **Billing history** table lists past invoices with the following columns:

* **Date** — when the invoice was issued.
* **Amount** — the charged amount in your billing currency.
* **Status** — *Paid*, *Canceled*, *Past due* or *Pending*.
* **Download** — select to download the invoice PDF.

Use the pagination controls at the bottom to navigate through older invoices.

***

## Overdue payments

If a renewal charge fails — typically because the saved payment method has expired, been declined or has insufficient funds — Paddle marks the subscription as **past due**. From that moment absentify grants the workspace a **14-day grace period** to resolve the payment before access is restricted. Paddle additionally sends several reminder emails to the billing contact during this period.

### Reminder banner

A red banner at the bottom of the app shows the deadline by which payment must be received. It is rolled out in two phases:

* **Days 1–13 past due — administrators and users with billing access only.** During the first week the banner is deliberately hidden from regular employees so that the billing owner can resolve the issue without alarming the rest of the workspace.
* **Days 7–13 past due — all users.** During the final week of the grace period the banner is shown to everyone. The wider visibility is intentional: it raises the chance that the open invoice is noticed in time when the email reminders sent by Paddle have been overlooked. Paying the invoice — or having the billing contact update the payment method via the [Self-Service Portal](https://paddle.net) — removes the banner for the whole workspace.

### Day 14 — access restricted

If payment has still not been received 14 days after the subscription went past due (or while the subscription is paused), access to absentify is restricted for the whole workspace:

* **Administrators and users with billing access** see a full-screen dialog with the recent invoice history and a button to update the payment method via Paddle's self-service portal.
* **All other users** see a full-screen dialog that prevents them from using absentify and offers a button to notify their administrator by email.

As soon as the outstanding invoice is paid, the subscription returns to **Active** automatically and the workspace continues to work as before.

***

## Common actions

### Update payment details

1. Select **Edit billing info** to update your billing address or company details.
2. To change your credit card or payment method, select the update-payment link which opens Paddle's self-service portal.

### View or change your plan

1. Select **View plans** in the page header or **Change plan** on the plan card.
2. You are taken to the [Upgrade](/docs/en/roles/hr_admins/settings/upgrade) page where you can compare plans, switch billing cycles and confirm changes.

### Download an invoice

1. Scroll to the **Billing history** section.
2. Select **Download** next to the invoice you need.

***

## Important notes

* All users — active, inactive and archived — count toward your billed seats. To reduce your seat count, you must delete users rather than archive them.
* Keep your payment details up to date to avoid service interruptions.
* If you encounter issues, contact our [support team](/docs/en/introduction#how-to-get-further-assistance) or visit the [Self-Service Portal](https://paddle.net) for assistance.

<Info>
  Need help with billing? Contact us at [support@absentify.com](mailto:support@absentify.com) or visit the [Self-Service Portal](https://paddle.net).
</Info>