> ## Documentation Index
> Fetch the complete documentation index at: https://absentify.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Delete company account

> Permanently delete your company account in absentify, including the steps required, what data is removed, and how to handle active subscriptions.

You can easily delete your company account in the event that your company no longer exists, or for other reasons such as a company restructure. This guide explains how to permanently remove your account.

## How to delete your company account

To ensure the deletion is intentional and authorized, absentify uses a secure verification process:

1. **Navigate to the delete section**\
   From the **absentify** dashboard, go to **Settings** > **Delete**.

2. **Initiate deletion**\
   Select **Delete company account** to start the deletion process. A secure PIN will be generated and sent to **your** email address — only the administrator who initiates the deletion receives this PIN. Other workspace administrators are notified by a separate email but do not receive the PIN.

3. **Enter PIN**
   * Return to the deletion page in absentify and enter the PIN you received via email. Your account must have a valid email address; otherwise absentify cannot send the PIN and the process will be blocked.
   * The PIN is valid for a limited time and expires automatically for security. An invalid or expired PIN is rejected immediately at this step — you will not proceed further until you enter a valid PIN.

4. **Provide feedback and confirm**\
   After a valid PIN is accepted, a confirmation dialog opens. Enter a free-text reason for leaving in the **Why are you leaving?** field (at least one sentence is required). Select **Delete my account** to permanently delete your account, or **Keep my account** to cancel.

<Info>
  Only the administrator who starts the deletion receives the confirmation PIN and can complete the process. Other workspace administrators are informed by a separate notification email so they are aware of the request. The PIN expires after a set duration for security purposes.
</Info>

***

## Important notes

<Warning>
  Deleting your company account is **permanent** and **irreversible**. Once deleted, all users, data, and records associated with your account will be permanently removed and cannot be recovered.
</Warning>

<Info>
  If your company has an active contract with absentify, deleting the account will automatically cancel the subscription associated with your workspace.
</Info>

<Note>
  This action complies with DSGVO (GDPR) regulations, ensuring that your data is permanently and securely deleted from our platform.
</Note>

***

### Recommendations before deleting

* **Inform your employees**\
  Since the deletion of your workspace removes all data and user access, we strongly recommend notifying employees beforehand. This ensures they are aware of the changes and can avoid any confusion.

* **Prevent unintended re-creation**\
  Based on our experience, employees may attempt to sign in after the workspace is deleted. This can sometimes result in them unintentionally creating a new, unlinked workspace. Communicating the decision to delete the account in advance helps avoid this issue.

***

### Troubleshooting PIN verification

If you encounter issues with the PIN verification process:

* **PIN not received**: Check your spam/junk folder. Make sure your account has a valid email address — without one, absentify cannot send the PIN. Only the initiating administrator receives the PIN; other admins receive a notification only. If still not received, you can request a new PIN by initiating the deletion process again.
* **PIN expired**: If your PIN has expired, simply restart the deletion process to receive a new PIN. Expired PINs are rejected immediately when you enter them — before the feedback dialog opens.
* **Invalid PIN**: Ensure you're entering the PIN exactly as received in the email. An incorrect PIN is rejected at the PIN entry step, so you can correct it without losing progress.

***

### Proceed with caution

If you are certain about deleting your company account, ensure all necessary data has been exported and saved beforehand. For more information on exporting your data, refer to the [Export leave data guide](./export).