If you’re an administrator but cannot see the Billing section, it’s likely that you do not have the appropriate billing access rights. Please contact your workspace administrator with billing permissions to request access or to make any necessary changes.
Plan overview
At the top of the page you see a plan card that summarizes your subscription:- Plan name and status — e.g. Essentials plan · Active. If the subscription is canceled, paused, past due or pending activation, a colored status badge and an explanation banner are shown.
- Seats — the number of seats currently billed.
- Per seat / month — the normalized per-seat cost regardless of billing cycle.
- Started on / Next renewal — key dates for your subscription.
- Total per month (or per year / per period) — the recurring amount for the current cycle.
Seat usage
Below the plan card, the seat usage section shows who counts toward your billed seats:- Active, Inactive, Archived and Reserved members are all included.
- If your plan has a minimum seat count, reserved seats are shown separately and a tooltip explains the minimum.
- Pending sync members are users who have been added but are not yet reflected in your subscription. They will be included at the next daily seat-count sync and billed on the following invoice.
Next seat-count sync
absentify syncs your seat count with Paddle once a day. The Billing page shows whether the next sync happens today or tomorrow along with the scheduled time in your time zone. Changes you make to users will be reflected on your next invoice or, if Paddle’s per-seat charge threshold is reached, in the very next sync.Active add-ons
If your plan includes add-ons — such as Early Bird, extra Departments, extra Calendar Sync slots or Multi-approver — they are listed as badges below the seat-usage section.Discounts
When a discount is active on your subscription a green banner appears showing:- The discount value (percentage, flat amount, or per-seat amount).
- How many billing periods remain, or whether it is one-time only.
- The expiration date, if applicable.
Scheduled changes
If a pause or resume has been scheduled for your subscription, a banner at the top of the page shows the type of change and the date it will take effect.Payment details
The Payment details section shows:- Next invoice — the date and the number of days until your next charge.
- A cost breakdown: Subtotal, Tax (with rate if applicable), Discount (if any) and Total.
- An Edit billing info button to update your billing address or company details, and a link to update your payment method via Paddle’s self-service portal.
Billing history
The Billing history table lists past invoices with the following columns:- Date — when the invoice was issued.
- Amount — the charged amount in your billing currency.
- Status — Paid, Canceled, Past due or Pending.
- Download — select to download the invoice PDF.
Overdue payments
If a renewal charge fails — typically because the saved payment method has expired, been declined or has insufficient funds — Paddle marks the subscription as past due. From that moment absentify grants the workspace a 14-day grace period to resolve the payment before access is restricted. Paddle additionally sends several reminder emails to the billing contact during this period.Reminder banner
A red banner at the bottom of the app shows the deadline by which payment must be received. It is rolled out in two phases:- Days 1–13 past due — administrators and users with billing access only. During the first week the banner is deliberately hidden from regular employees so that the billing owner can resolve the issue without alarming the rest of the workspace.
- Days 7–13 past due — all users. During the final week of the grace period the banner is shown to everyone. The wider visibility is intentional: it raises the chance that the open invoice is noticed in time when the email reminders sent by Paddle have been overlooked. Paying the invoice — or having the billing contact update the payment method via the Self-Service Portal — removes the banner for the whole workspace.
Day 14 — access restricted
If payment has still not been received 14 days after the subscription went past due (or while the subscription is paused), access to absentify is restricted for the whole workspace:- Administrators and users with billing access see a full-screen dialog with the recent invoice history and a button to update the payment method via Paddle’s self-service portal.
- All other users see a full-screen dialog that prevents them from using absentify and offers a button to notify their administrator by email.
Common actions
Update payment details
- Select Edit billing info to update your billing address or company details.
- To change your credit card or payment method, select the update-payment link which opens Paddle’s self-service portal.
View or change your plan
- Select View plans in the page header or Change plan on the plan card.
- You are taken to the Upgrade page where you can compare plans, switch billing cycles and confirm changes.
Download an invoice
- Scroll to the Billing history section.
- Select Download next to the invoice you need.
Important notes
- All users — active, inactive and archived — count toward your billed seats. To reduce your seat count, you must delete users rather than archive them.
- Keep your payment details up to date to avoid service interruptions.
- If you encounter issues, contact our support team or visit the Self-Service Portal for assistance.
Need help with billing? Contact us at support@absentify.com or visit the Self-Service Portal.