Possible login issues
1. “Your account is already linked to a Microsoft account”
This message appears when your account is set up for Microsoft (SSO) sign-in, but you are signing in via another method. Possible causes and solutions:-
You signed in with Magic Link although your account is configured for Microsoft sign-in:
- On the sign-in page, choose Sign in with Microsoft (MS login) instead of Magic Link.
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You already selected “Sign in with Microsoft” but still see the message: You are most likely using a different email address than the one stored in absentify. Please follow these steps:
- Clear the cache and perform a hard reload, or
- Open app.absentify.com in an incognito/private window and sign in again from scratch with your correct Microsoft email address.
2. “Microsoft sign-in failed: This account is not configured for Microsoft authentication”
Possible causes and solutions: This message appears when you chose “Sign in with Microsoft” but your account in absentify is set up for Magic Link (email sign-in).- Please sign in first with Magic Link, since that is how your account is currently configured. After the first login you can change the sign-in method for the future:
- In absentify: Profile → Your preferences → Microsoft account section. There you can link your Microsoft account and use Microsoft sign-in next time.
Whether Magic Link or Microsoft sign-in is allowed is configured by your administrator under Authentication & Access Control. If you have questions about central configuration, contact your HR or IT administrator.
3. You did not receive an invite email
Possible causes and solutions:- If you did not receive an invite email despite being invited by your absentify admin, please contact your administrator first. They can then follow the steps in this troubleshooting guide: The user did not receive an invite.
- If the system shows the email was sent but it was not delivered: Email delivery troubleshooting guide for admins (spam, filters, delivery issues).